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    We just can't say it enough - our success is your success. And we want to help you achieve it. That's why customer service is so important to us. We're a team dedicated to serving you. You can count on our professionalism and discretion in handling all of your financial matters. Contact us with any question or concern.

    Please remember that normal email messages are not a secure form of communications, so you should never include account numbers, your Social Security Number or other sensitive information. Securemail offers you a secure, encrypted channel in which to communicate directly to the bank through email.

    Mortgage Loan Officers

    At Empire Bank we take great pride in having an experienced team of Mortgage Loan Officers. These officers are dedicated to providing personalized service and will work with you to identify your needs and develop the best possible solutions to meet those needs.

    InfoLine 24-Hour Telephone Banking

    Check account balances, transfer money, make loan payments and more.

    InvestorServices Representatives

    We have an investment strategy solution that’s perfect for you; and our Investment Representatives have the expertise to make it a reality.

    Customer Service

    We promise to provide the best financial products and services, at the best value, that will not only meet, but exceed your needs at all stages of your financial life.

  • Contact Information

    In Person

    Find a Branch Near You



    By Mail

    Empire Bank
    1800 S. Glenstone
    Springfield, MO 65804

    P.O. Box 3397
    Springfield, MO 65808

    By Phone

    417.881.3100
    Toll Free: 877.331.2997

    Monday-Friday:
    9:00 a.m. - 5:00 p.m.

    Saturday:
    9:00 a.m. - Noon

     

    Additional Contact Information:

    Report Phishing/Online Fraud: report_phishing@centralbancompany.com
    Electronic Banking Support Center for banking@home: 417.841.4230 or 800.750.1503
    Electronic Banking Support Center for BusinessLink: 866.777.3856
    Customer Service: 417.881.3100
    InfoLine (Telephone Banking): 417.881.4636 or 888.231.4637
    Routing/ABA Number: 086518477
    To report a lost or stolen Credit Card, contact our Bankcard Center: 800.445.9272
    To report a lost or stolen Debit Card, contact our Bankcard Center: 855.401.7227